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Terms & Conditions

Welcome to BAYTTI.COM. All references hereinafter to “we”, “our”, “us” refer to BAYTTI.COM. Before you use our website please read carefully these Terms and Conditions. The following Terms and Conditions “Terms of Use” shall apply between you for the user of BAYTTI.COM “the website” and BAYTTI ALHADDETH BUILDING & CONSTRUCTION MATERIALS TRADING LLC “the owners of this website”. BY USING THIS WEBSITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY THESE TERMS OF USE AND OUR PRIVACY POLICY. If you are not willing to be bound by these Terms of Use, you are not authorized to use the website or services.


In these Terms of Use the following terms shall have the following meanings:

  • “User/Users” means any third party that accesses the website and is not employed by BAYTTI ALHADDETH BUILDING & CONSTRUCTION MATERIALS TRADING LLC and acting in the course of their employment.
  • “Services” means the services available to you through this website.
  • “Agreement” means this website Terms of Use.
  • “Content” means all information, data, or other material in any form or media contained in, obtained from, or relating to the site.
Changes to Terms of Use

BAYTTI ALHADDETH BUILDING & CONSTRUCTION MATERIALS TRADING LLC reserves the right to change their Terms & Conditions of Use at any time without providing notice by posting updated version of these terms on this website. Please review these terms periodically for changes. Your continued access or use of the website or service shall mean that you unconditionally agree and undertake to be bound by such changes.

Intellectual Property Rights

This website and all of its content are the sole property of BAYTTI ALHADDETH BUILDING & CONSTRUCTION MATERIALS TRADING LLC and all rights therein are, as such, retained by BAYTTI.COM, and fully protected by the appropriate international copyright and other intellectual property rights laws. You are only permitted to access and use this website for personal non-commercial purposes. You unconditionally agree and undertake not to reproduce, retransmit, distribute, sell, publish, broadcast or circulate any data/ content to any third party without the express prior written consent of We do not grant any license or right in, any intellectual property rights in the content incorporated on this website.


The website use may give you access to confidential information of BAYTTI.COM. You acknowledge that there is no obligation on BAYTTI.COM to provide you with access to any confidential information, whether through the website or otherwise. However, if BAYTTI.COM choses to disclose confidential information to you, you agree to maintain the confidential information of BAYTTI.COM in strict confidence, and to not disclose the confidential information to any third party. The same shall be in a nature of a deemed Non-Disclosure Agreement with you with regards to all such Confidential information.

Age Requirement

Our website and services are not intended for use under the age of 18. By accessing or using this website and our services you represent that you have the legal eligibility and authority as per applicable law to accept the Terms of Use on behalf of yourself. If you are under the age of 18 you should use the website only with consent of a parent or guardian. Baytti shall not hold any responsibility for any wrong information uploaded by you to access the website.

Registration and Membership
  • To purchase products/services using our website you will need to register an account with us. You may not be permitted to re-register an account nor purchase products/services if your membership has been withdrawn or cancelled and/or suspended previously by BAYTTI.COM.
  • Each user must provide his/her legal full name, a valid email address, and any other relevant information required in order to complete his/her account registration. By entering the information, you consent to the collection and use of information as set forth in our privacy policy.
  • You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile, and agree to take responsibility for all data posted and all activity that occurs under your account. If you have any doubt, please change your password immediately and/or contact the customer service at the soonest. BAYTTI.COM will notify you to update your password if it feels any security threat or misuse is likely taking place or place your account on suspension until the issue is resolved.
  • You confirm that the data supplied on registration are true, correct and complete, and that they are kept up to date after registration. You can access and update your details using the “My Account” area of the website.
  • You shall not be permitted to use the service for any illegal or unauthorized purpose, and must report immediately to BAYTTI.COM if you have any reason to believe that your username and/or password has become known to a third party or is being or is likely to be used in an unauthorized manner.
  • You will not be charged by BAYTTI.COM for registering an account, browsing through or posting content. You will, however be responsible for paying the price of the products/services you purchase (including any tax on the purchase price and any import/export duties) as well as delivery cost as may be applicable.
  • BAYTTI.COM reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If BAYTTI.COM cancels any order from its end, it will be without charge to you.
License to Use

In exchange of our permission to use this website, you agree and undertake not to conduct activities that are likely to harm the functioning or content of the website. You will not attempt to upload, insert or change any information or image to or on this website except for providing information where prompted by the website. You agree that you will not use any false identity when interacting/registering with the website, or do anything that is fraudulent, or legally prohibited. Your access to, and all of your use of the website, products and/or services must be lawful and must be in compliance with these Terms of Use. You agree to indemnify and keep indemnified for any claims or damages of any nature that may arise for any reason whatsoever due to such misuse. In the event, there is a breach of this condition, you agree and confirm that Baytii shall be entitled to take action against you as Baytti deems fit and proper.  

Prices of Products

The prices of the products/services are as quoted on the website and may change from time to time. Prices may differ between Vendor stores, agents, distributors; in the event the prices differ from those on BAYTTI.COM, we are under no obligation to honour any in-store prices or promotion. Prices include VAT but exclude delivery costs, which will be automatically added to the total amount payable when you checkout, and have selected your chosen different delivery method. Products/services are invoiced in UAE Dirhams (AED). Prices and delivery costs are liable to change at any time, but changes will not affect orders retrospectively of which we have already sent you a dispatch confirmation. The website contains a large number of products and it is always possible that despite our best efforts, some of the products listed on the website may be incorrectly priced. In those circumstances, we will notify the correct price to you. BAYTTI.COM is under no obligation to supply the product/service to you at an incorrect price. If you decide not to order the product/service, we will give you a full refund on any amount already paid for that product/service in accordance with our refund policy (excluding any bank charges from your bank) in cancellation and refund section. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever. In case of payments made by Cash on delivery, Baytii shall provide you with credit points which can be utilised on the Baytii website for further purchases.

Product Description

Product images available on the website are for illustrative purposes only and may differ from the actual product. BAYTTI.COM has made every possible effort to display the colours, specifications, and dimensions of products/services on the website as accurately as possible. However colours of products may differ from the actual product that are shown on the website due to the difference in monitors. Product description displayed on the website are based on the catalogue and technical specification and as provided by the Vendors. Therefore, the write up provided against each product/service is to the best knowledge of BAYTTI.COM and subject to change without prior notice.

It is expressly clarified that BAYTTI.COM is not the manufacturer of the products/services provided via the website. BAYTTI.COM will do its best to ensure that information provided on the website are accurate, but it does not warrant that they are complete, reliable, current or error-free.

Orders and Payment

You may pay for the Products/service which you order online by supplying your credit/debit card details on the secure online order form or by paying cash on delivery. BAYTTI.COM regrets that it cannot accept cheques, paper gift vouchers or similar modes of payment on Website. Upon placing of orders, BAYTTI.COM’s system automatically asks your card issuer for authorization for the transaction amount. If BAYTTI.COM gets a valid authorization, your card issuer will hold this value expecting a charge from BAYTTI.COM. Receipt of your credit card details and debit of payments does not constitute BAYTTI.COM’s acceptance of your order. BAYTTI.COM accepts orders for Products/services subject to availability. If for any reason the Products/services you ordered are no longer available, BAYTTI.COM will contact you using the contact details you supplied when placing your order and would either: (i) offer you an alternative Product/service of equivalent quality and price if this is possible; or (ii) cancel the Product/service from your order and give you a full refund in respect of that Product/service.

Products/services are invoiced in UAE Dirhams (AED) at the price prevailing at the time you place your order. Although BAYTTI.COM tries to ensure that all prices on the Website are updated & accurate, errors may occur. If BAYTTI.COM discovers an error in the price of Products/services you have ordered, BAYTTI.COM will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If BAYTTI.COM is unable to contact you, BAYTTI.COM will treat your order in respect of the incorrectly priced Product/service as cancelled. If you order products/services, you agree to pay the full amount payable for such products/services as indicated during the order process, along with any shipping costs or other charges applicable to that order. If the issuer of your credit or debit card refuses to authorize payment, BAYTTI.COM will cancel your order and contact you for an alternative method of payment. BAYTTI.COM cannot be held responsible if this results in a delay in dispatching your order. It is your responsibility to keep track of the status of your order.

Please note that BAYTTI.COM cannot guarantee the security of data that you send to BAYTTI.COM by email. Accordingly please do not send BAYTTI.COM payment information using email.

BAYTTI.COM holds the right to cancel any order fully or partially if the order contains quantity which is more than 2 pieces of the same item at the same time. The same shall be with due notice to you.

Cancellations and Refunds

As a general rule does not accept cancellation for orders once placed online.
If you are entitled to a refund, we will refund you according to the following criteria:

BAYTTI.COM is unable to procure products: a reasonable time of 7-14 days from the date of authorization has to be given.
If you wish to cancel your order due to receiving the incorrect item or in damaged condition, please contact BAYTTI.COM’s Customer Services online. As BAYTTI.COM tries to process orders immediately it may not always be possible to prevent an order from being dispatched. Orders must be available for return within 24hrs from delivery. It is your responsibility to inform BAYTII of any such damage in the product with photograph and video of such defective product immediately upon delivery of the product. Only upon receipt of such information, such defect shall be inspected by an authorized Vendor service centre appointed by BAYTTI.COM in order to validate its condition before an exchange/refund is disbursed. It is the buyer’s responsibility to take the product back to the service centre. If you are not satisfied with the quality of the Product/service you have purchased, you may email Customer Services with clear issues of quality of product/services and a representative will assess your request for a replacement product/service, credit or refund of the purchase price, the decision will be made by our customer service representative with reasons. If BAYTTI.COM has sent you an incorrect Product/service, you are required to notify the Customer Services within 24 hour of receipt and seek assistance for place for returning the product. If you would like BAYTTI.COM to replace the incorrect Product/service with the Product/service you ordered, BAYTTI.COM will send you the correct Product/service as soon as possible subject to availability. Or alternatively you can visit any of the stores and complete the process there. Please provide purchase receipts along with payment invoice and all related documentation. Please note that once BAYTTI.COM has dispatched Products/services to you, you will not be able to cancel the purchase.

Where BAYTTI.COM agrees that the Products/services can be returned, and in case you paid for your Products/services with a credit card, credit for the value of the Products/services will be applied to the same credit card; if you paid for your Products/services with cash on delivery, you will need to call BAYTTI.COM customer service to have your refund processed. BAYTTI.COM reserves the right to refuse to provide a refund for any Products/services in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging, traits of usage or the product tag is not available) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund. Refunds for Products/services purchased under a promotional offer will be based on the terms of the promotional price. Refund settlement will only be effected once the bank has refunded the money which is the next billing cycle from the date of application of refund. BAYTTI.COM holds no responsibilities for any delay in refund from your respective Bank. BAYTTI.COM will not refund the delivery charge even if you return all Products/services of your order at the same time. However, it will bear the pickup charge.


Deliveries are made between Monday and Friday (will seek to improve delivery to all weekdays) and may be undertaken by a third party appointed by BAYTTI.COM or by the local agent. BAYTTI.COM makes every effort to dispatch Products/services on time. If the ordered Products/services are not delivered within the time period as specified in the confirmation email, please contact BAYTTI.COM’s Customer Services quoting the order reference contained in your order confirmation email. Delivery occurs when the ordered Products/services are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products/services purchased passes to you when payment is received by BAYTTI.COM in full. You will be asked to sign for acceptance of the Products/services which will note that the Products/services are correct and have been received in good condition. Delivery may be improved in the future and become by front door direct drop without signing to improve delivery without prior notice of change. If you are not at the delivery address, BAYTTI.COM will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products/services that you have ordered. If the above criteria are not met or if there is no one at the delivery address, BAYTTI.COM will not leave the Products/services at the delivery address. In such an event, BAYTTI.COM will contact you to arrange pick-up.

Orders and International Deliveries

BAYTTI.COM presently does not deliver to any residence outside of UAE, international deliveries will be following soon. If you are using foreign credit or debit cards, you should be aware that in some cases the banks may charge you for international transactions. BAYTTI.COM is not responsible for any charges levied by banks. If you are using foreign credit or debit cards, you should also note that the amount charged to your credit or debit card will be the value of the Product/service displayed in UAE Dirhams (AED) which is converted into the currency of your credit card or debit card at the prevailing conversion rate by the banks.

How to Return a Product

All orders will be refunded if the product is received “faulty / damaged” or within a 7-day period if the product is found to be faulty (exceptions may apply if damage is due to electric currents/installation, etc). In such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be missing then the refund will not be processed. Any product that becomes faulty after this period will be subject to warranty. BAYTTI.COM customer support can assist in directing you to the BAYTTI vendor location so that after sales service can be arranged. (Where applicable). Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.

Delivery charges

If you have informed us that you are going to return the full order within seven days of receiving it due to faulty products or product of a wrong specifications, we will refund your delivery charge in full.

Getting Your Refund

If you returned a product to the vendors yourself or via a courier, your refund will be on the card which has been used to pay and will be as per the next billing cycle once we’ve received your returned product on BAYTTI.COM approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

User Content

BAYTTI.COM provides users with the ability to post comments, information, feedback and other material “user content” on the website. You must not post user content that is offensive, indecent, objectionable or which degrades any person or entity within the website. BAYTTI.COM shall have no obligation to review or monitor any user content. You understand that content publicly posted or privately transmitted through via the service are the sole responsibility of the person from whom such content was submitted. BAYTTI.COM is entitled (but not obliged) to refuse, edit or remove any user content. Whilst BAYTTI.COM strives to remove/edit any user content that is offensive, indecent or objectionable, BAYTTI.COM may not do so before you are exposed to such content. Additionally, BAYTTI.COM is not liable for any loss or damage that you suffer because of your use of or reliance on the User Content. Please notify BAYTTI.COM if you find user content that is offensive, indecent or objectionable. BAYTII.COM reserves its right to take legal action for such content as it deems fit and proper.


Any notice given to BAYTTI.COM shall be in writing and sent by email to [email protected], such notice shall be deemed to have been received on confirmation of its receipt to you by BAYTTI.COM by return email. Any notice to you from BAYTTI.COM will be posted on the website or sent to you by email to the email address you provide to BAYTTI.COM during the registration process and will be deemed to be received by you immediately after any such email has been sent to the registered verified email. Alternatively, BAYTTI.COM may give you notice by mail or prepaid shipping to the address provided to BAYTTI.COM during the registration process, in such case, notice will be deemed given 7 days after the date of mailing.

Content of this Website

BAYTTI.COM may add, change, remove or suspend any of the content/s posted on this website, including features and specifications of products described on this website, temporarily or permanently, at any time, without notice and without liability. By continuing to use this website after any of the aforesaid changes are posted, you are indicating your unconditional acceptance of those changes. BAYTTI.COM tries to keep all information on this website up to date, but it may not be correct all of the time. The use of this website is completely at the users risk and consequences. If you come across any incorrect information you are requested to kindly notify us at BAYTTI.COM through our contact centre.

Warranty does not offer any warranty on products, however any warranty offered by the individual Vendors of any particular product is passed on to customers. The warranty provided is personal and non-transferable and only applies to products purchased from this website and will be provided as per local warranty guidelines and as mentioned in the product/service warranty period in the description section. The user is required to retain the original sales invoice at the relevant point of time to claim the warranty within the warranty period. Warranty shall not include damage caused by normal wear, accidents, breakages, falls, improper use, negligence, fire, contact with liquids, or any other external cause, damage resulting from use non-complaint with the instructions, repair or maintenance performed by a person not authorized by our services and or failure to regularly clean the product or any physical damage. Any physical damage to items after the product/service is well received by the customer will not be covered by this warranty. This warranty is shall only be applicable in the state of UAE, unless specified otherwise.

Maximum Aggregate Liability

BAYTTI.COM’s liability to you under these Terms will not exceed the total price charged for the particular products/services purchased from BAYTTI.COM.

Electronic Communication

All communications that we provide to you electronically will be provided either; (i) on our website or (ii) directly to any email address provided by you during the registration process (or to any email address you provide to us later. You consent to receive communications from us electronically and that such method will satisfy any legal requirement for communications which need to be in writing. BAYTTI.COM may also send you promotional emails/ new offers if you have agreed to receive such communication. If at any time, you decide that you do not wish to receive such promotional emails, you can opt out of receiving such emails by updating the relevant setting in your account or by calling or emailing BAYTTI.COM contact centre or by following the link ( if any) at the end of any promotional email to unsubscribe.

Representations and Warranties

You represent and warrant that, when you are accessing the website on behalf of any corporate entity: (i) you are an authorized representative of that entity , (ii) you will use this website and its content solely as directed by the entity and in accordance with the terms and conditions of this agreement, (iii) you will comply with all applicable domestic and international laws and regulations regarding and relating to your use of the website, (iv) you have been authorized by the entity to enter this agreement and use the website, (v) upon termination of your relationship with the entity, the entity shall send and intimation of the same to BAYTTI.COM and to immediately cease all website use. In the event the entity does not inform Baytii, Baytii shall not be held liable for any damage caused by the representative having access to such website and its account thereof.


If you violate any of the terms of this agreement, you must immediately notify BAYTTI.COM and take all steps reasonably available to you in order to cure the violation and to prevent any subsequent violation. You acknowledge that your breach of the agreement may cause irreparable damage to BAYTTI.COM thus BAYTTI.COM will be entitled in addition to any and all other legal or equitable remedies to injunctive relief for any breach of this agreement.

Collection and Use of Personal Information

For information about our policies and practices regarding the collection and use of your personally identifiable information, please read the privacy policy as available on this website. By agreeing to these Terms of Use, you agree that your presence on the website and use of the services are governed by our privacy policy in effect at the time of your use. Additionally, by using this website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Suspending or Terminating Your Account

BAYTTI.COM reserves the right to suspend or terminate your account if (i) you materially or repeatedly breach these terms, (ii) we are required to do so to comply with a legal requirement , (iv) we reasonably believe that your conduct causes harm or liability to a user, any third party, or BAYTTI.COM. You can, on your own will, deregister your account and stop using this Website at any time. BAYTTI.COM will keep your account and all your content in an inactive mode but it may not necessarily be deleted but stored in the server of BAYTTI.Com for future reference. BAYTTI.COM may elect at BAYTTI.COM’s discretion to permanently delete all your content after you have deregistered your account or for any other reason (including a period of inactivity on your part), it will not be able to be recovered or accessed again and BAYTTI.COM will have no liability or responsibility for this.


We take all reasonable care to keep all details of your order and payment secure. However, in the absence or negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide while accessing or ordering from BAYTTI.COM If you are dissatisfied with the Website or any content or materials on it, your only remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Website and its services as a result of your negligent act or omission would result in irreparable injury to BAYTTI.COM and BAYTTI.COM will treat any such unauthorized use as subject to these Terms.BAYTTI.COM take reasonable precautions to ensure the Website is safe to use, but BAYTTI.COM does not warrant that this Website is virus free or free from anything else which may have a harmful effect on any technology. It is your responsibility to install suitable virus protection software on your computer. BAYTTI.COM is not liable for any loss or damage caused by a virus or other material that may be harmful to your equipment or data because of your use of this Website or of BAYTTI.COM’s services.

Links to other Websites

This site may contain links to other third party websites on the worldwide web. BAYTTI.COM has no control over, and is therefore shall not be responsible or liable for the operation of or content located on or through any such third party websites. Your linking to such other third party websites is solely at your own risk and costs.

Shutdown of Website

BAYTTI.COM has the sole right to shut down the website or any part thereof for any reason at any time without notice or consent.


BAYTTI.COM and its subsidiaries, affiliates, partners, licensors and suppliers hereby expressly disclaim to the extent permitted by law any warranties, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. BAYTTI.COM disclaims any liability for the acts, omissions and conduct of any third parties in connection with or related to your use of this website.

Limitation of Liability

In no event shall BAYTTI.COM or any of its subsidiaries, affiliates, partners, licensors, employees or officials be liable for any indirect, consequential, punitive, special or incidental or other damages resulting from, arising out of or in connection with the access, use of or inability to access or use this website, even if BAYTTI.COM has been advised of the possibility of such damages. If BAYTTI.COM is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of this website, BAYTTI.COM’s liability to you shall in no event exceed the total price charged for the products/services purchased. Nothing in these terms excludes BAYTTI.COM’s liability to you for personal injury or death caused by BAYTTI.COM’s negligence.


You agree to indemnify and hold harmless, BAYTTI.COM, its officers, directors, shareholders, employees, agents, subsidiaries and affiliates from any demands, loss, liability, claim, or expenses (including attorneys and professionals fees and litigation costs) made against BAYTTI.COM arising directly or indirectly out of or from your breach of this agreement or your use of the website.

Force Majeure

Neither party shall be in breach of the terms nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such a delay or failure results from an event, circumstance, or cause beyond its reasonable control, including but limited to the following: strikes, lock-outs, or other industrial action, war, fire, explosion, storm, flood, earthquake, epidemic, or any other natural disaster, impossibility of the use of railways, shipping, aircraft or other means of public or private transport, impossibility of the use of public or private telecommunication’s networks, the acts, decrees, legislation, regulations or restrictions of any government.

Headings and Assignment

The headings of the sections of the Terms of Use are inserted for convenience only and shall not constitute a part hereof or affect in any way the meaning or interpretation of the Terms of Use. You shall not assign your rights or obligations to any third party under these terms and conditions without the prior written consent of BAYTTI.COM.


If any part of these terms is held invalid or unenforceable that part will be construed to reflect the parties original intent, and the same shall not have an effect on the remaining portions, and the remaining clauses of the Terms and Conditions shall remain in full force and effect. A waiver by either party of any term or condition of these terms or any breach thereof, in any one instance, shall not construe the waiver of other term or condition on any subsequent breach thereof. You agree that no joint venture, partnership, employment, or agency relationship exist between you and us as a result of the terms, or your use of the website, products and/or services is only for the services availed by you.

Governing Law and Venue

You agree that all disputes relating to your access to or use of our website will be governed by the Laws in force in the UAE. You agree to submit to the jurisdiction of the courts of UAE, and waive any objection to such jurisdiction or venue. In the event of any dispute between BAYTTI.COM and you rising out of or in connection with your use of this website, the parties shall first attempt to resolve any such dispute in good faith. If the parties are unable to resolve any such dispute within a reasonable time, the same shall be referred to Arbitration before a Sole Arbitrator mutually appointed by the Parties, if the parties fail to reach to a consensus on a Sole Arbitrator they may choose their Independent Arbitrator and both the arbitrators shall appoint a Third Arbitrator, the award of the third arbitrator shall be binding on the parties. The parties are also free to pursue the right or remedy available to them under applicable laws at their own cost and consequences.

Complaints and Queries:

If at any time you would like to discuss with us how you are displeased with the service you are receiving, or would like any further clarification, please write to us at [email protected]. We will fully consider your concerns and respond to you in the due course.